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Home Banking
Exporting Questions
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Wire Transfer Changes
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Torrance Community Credit Union
2377 Crenshaw Blvd.
Suite 150
Torrance CA, 90501
(310) 618-9111

Tele-Teller
(310)782-3937
toll free (866) 782-3937

CU Service Center
(866) 692-8669

Report Lost Or Stolen:
MasterCard
1.800.543.5073

Visa Debit Card
1.800.754.4128

 

 

 

 


 

Home Banking Trouble Shooting

Attention QuickBooks Users

Currently, our Home Banking exporting feature is not compatible with Quickbooks 2005. This is due to a licensing issue. However, Home Banking is compatible with all versions of Microsoft Money, and all prior versions of QuickBooks.

Click here for more information about Microsoft Money.

Having Trouble with Home Banking?

Browser Requirements:

To protect the security of your personal and financial information, you must use a browser capable of 128-bit encryption.

Mac Users Click Here

For PC Users:

Because of its security features, capabilities and ease of use, we recommend using the most recent version of Microsoft Internet Explorer. If you do not have Internet Explorer, you can download it for free from Microsoft.com.

Regardless of which browser you use, the following settings must be configured by you:

Disabling Pop-up Blockers
Enable Javascript
Enable Session Cookies
Enable IFrame Support
Set the 'Save Secure Pages' Option

Disabling Pop-up Blockers
Your pop-up blocker must be turned off in order for you to be able to access Home Banking.

Pop-up blockers differ on every computer. We cannot tell you exactly how to disable your pop-up blocker, since it's different of every computer.

However, most computers will allow you to bypass the pop-up blocker by simply holding down the shift key or the control key located on your computer.

Depending on your computer, please hold down the Shift key (or Control key) while selecting Home Banking. Once you have reached the Home Banking sign on page, you may release the key.

Enable Javascript
To enable Javascript in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Security tab on the Internet Properties window, select the Internet icon, and click the Custom Level button:

Scroll down to the Scripting section and click the Enable button ON under the Active Scripting category.

Close all open Dialogs by clicking their OK button.

Enable Session Cookies
To enable Sessions in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Privacy tab on the Internet Properties window and click the Advanced button:

Click both the Override automatic cookie handling and Always allow session cookies checkboxes ON (checked).

Close all open Dialogs by clicking their OK button.

Enable IFrame Support
IFrames are web page components that allow us to display information you request without reloading the entire web page. This greatly speeds up your access to information you request about your accounts.

To enable IFrames in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Security tab on the Internet Properties window, select the Internet icon, and click the Custom Level button:

Scroll down to the Miscellaneous section, find the Launching programs and files in an IFrame entry and click the Enable button ON.

Close all open Dialogs by clicking their OK button.

Setting the 'Save Secure Pages' Option
In order to be able to export files from our secure website to your computer, you must make sure the "Do not save encrypted pages to disk" checkbox on the Advanced tab on your browser's Internet Options sheet is NOT checked.

To enable saving secure pages in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

On the Advanced tab, scroll down to the Security heading and make sure the "Do not save encrypted pages to disk" checkbox is OFF (not checked).

Close all open Dialogs by clicking their OK button.

If you need further assistance, please call 310-618-9111.

 

 
 
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