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Banking Trouble Shooting
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Attention
QuickBooks Users
Currently, our Home Banking exporting feature
is not compatible with Quickbooks 2005. This is due to a licensing
issue. However, Home Banking is compatible with all versions of
Microsoft Money, and all prior versions of QuickBooks.
Click
here for more information about Microsoft Money.

Having Trouble with Home Banking?
Browser Requirements:
To protect the security of your personal and
financial information, you must use a browser capable of 128-bit
encryption.
Mac
Users Click Here
For PC Users:
Because of its security features, capabilities
and ease of use, we recommend using the most recent version of Microsoft
Internet Explorer. If you do not have Internet Explorer, you can
download it for free from Microsoft.com.
Regardless of which browser you use, the following
settings must be configured by you:
Disabling Pop-up Blockers
Enable Javascript
Enable Session Cookies
Enable IFrame Support
Set the 'Save Secure Pages' Option

Disabling
Pop-up Blockers
Your pop-up blocker must be turned off in order for you to be
able to access Home Banking.
Pop-up blockers differ on every computer. We
cannot tell you exactly how to disable your pop-up blocker, since
it's different of every computer.
However, most computers will allow you to bypass
the pop-up blocker by simply holding down the shift key or the control
key located on your computer.
Depending on your computer, please hold down
the Shift key (or Control key) while selecting Home Banking. Once
you have reached the Home Banking sign on page, you may release
the key.

Enable
Javascript
To enable Javascript in Internet Explorer, open a new browser
window, click on the Tools Menu and select the Internet Options
item:
Click the Security tab on the Internet Properties
window, select the Internet icon, and click the Custom Level button:
Scroll down to the Scripting section and click
the Enable button ON under the Active Scripting category.
Close all open Dialogs by clicking their OK
button.

Enable
Session Cookies
To enable Sessions in Internet Explorer, open a new browser
window, click on the Tools Menu and select the Internet Options
item:
Click the Privacy tab on the Internet Properties
window and click the Advanced button:
Click both the Override automatic cookie handling
and Always allow session cookies checkboxes ON (checked).
Close all open Dialogs by clicking their OK
button.

Enable
IFrame Support
IFrames are web page components that allow us to display information
you request without reloading the entire web page. This greatly
speeds up your access to information you request about your accounts.
To enable IFrames in Internet Explorer, open
a new browser window, click on the Tools Menu and select the Internet
Options item:
Click the Security tab on the Internet Properties
window, select the Internet icon, and click the Custom Level button:
Scroll down to the Miscellaneous section, find
the Launching programs and files in an IFrame entry and click the
Enable button ON.
Close all open Dialogs by clicking their OK button.

Setting
the 'Save Secure Pages' Option
In order to be able to export files from our secure website
to your computer, you must make sure the "Do not save
encrypted pages to disk" checkbox on the Advanced
tab on your browser's Internet Options sheet is
NOT checked.
To enable saving secure pages in Internet Explorer,
open a new browser window, click on the Tools Menu and select the
Internet Options item:
On the Advanced tab, scroll down to the Security
heading and make sure the "Do not save encrypted pages to disk"
checkbox is OFF (not checked).
Close all open Dialogs by clicking their OK button.
If you need further assistance, please
call 310-618-9111.

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